Question 1

Join Rewards

Accepted Answer

What is Omni® Rewards?  
It is your gateway to an elevated home fragrance experience. It's our exclusive loyalty program made to appreciate and reward our customers. With every purchase, you accrue points that pave the way for discounts, exclusive sales, and much more!

How to Join and Get Rewarded Instantly...
Joining is as effortless as lighting one of our signature candles. Simply navigate to our website and click on either "My Account" section to sign up. Upon registration, you'll automatically earn 20 points, kick-starting your rewarding journey with us.

Welcome Gift
To make your initiation even sweeter, you'll receive a free £10 gift card after your first purchase.

Check Your Email
Always check your spam or junk folders, as sometimes our emails can land there.

What's Next?  
As an Omni® Reward member, you're on the priority list for early access to new releases, special promotions, and even more perks that we're excited to roll out!

Get rewarded from today and create your fragrance symphony.

Question 2

Earning Points

Accepted Answer

How Do I Earn Points?
Every Omni® purchase you make is more than just a transaction; it's an opportunity to earn rewards. For each £1 spent in our store, you receive 1 point. It's that simple. The more you invest in elevating your home fragrance, the more points you accrue. Your loyalty translates directly into future savings, making each purchase a step toward your next delightful Omni® experience.
Do My Points Expire?
We believe that loyalty should be everlasting, much like the quality of our handmade products. Therefore, rest assured that your points will never expire. Save them for a special occasion or use them as you go; the choice is entirely yours.
Keeping Tabs
Easily view your point balance by logging into your Omni® Reward account.

Question 3

Redeeming Your Rewards

Accepted Answer

How Do I Redeem My Points?
Consider your accumulated points as tokens of appreciation from us, designed to make your Omni® shopping experience even more rewarding. You can redeem these points for discounts on our store's premium handmade products - except for subscriptions. The process is straightforward:

- 1 point = Free UK shipping
- 50 points = Unlock a £5 discount
- 100 points = Unlock a £10 discount
- 200 points = Unlock £25 discount

Turn your loyalty points into tangible rewards, one unique scent symphony at a time.

Can I Combine My Points With Other Offers?
We know everyone loves a good deal, but it's important to note that points-based discounts can't cosy up with other promotions or offers - unless we say otherwise. This means that while you can use your points to get discounts, these can't be stacked with ongoing promotions, seasonal sales, or special vouchers.

Always read the fine print to make sure you're maximising your rewards.

Ready to start redeeming? Just log into your Omni® Reward account and watch your loyalty transform into luxury.

Question 4

Exclusive Access

Accepted Answer

What else do I get as an omni ® club member?

Becoming a member of the omni ® club isn't just about points and discounts; it's an all-access pass to a world of fragrance luxuries you won't find anywhere else. Your membership elevates your experience beyond shopping, immersing you in an ecosystem of benefits:

Early Access: Be the first to know - and shop - when we release new scents, limited editions, or seasonal specials. A sneak peek never smelled so good!
  
Member-Only Promo Codes: We regularly roll out promo codes that are exclusive to our omni ® club members. Think of these as our way of saying 'thank you' for being so fabulous.
  
Insider Sales: Your eyes only - get invited to private sales that are not available to the general public. It's like a VIP lounge, but with better fragrances.
  
Special Occasion Treats: Birthdays, anniversaries, or just because we like you - expect delightful surprises when you least expect them.
  
Sneak Previews: Gain behind-the-scenes access to how your favorite scents are made, sourced, and put together. It's like a backstage pass but with more aromatic allure.

Unlock these perks and so much more when you're part of the omni ® club. Your loyalty deserves the royal treatment, and we're thrilled to roll out the green carpet for you.

Question 5

Troubleshooting

Accepted Answer

Where Are My Points? 
If you've shopped with us and find that your points haven't materialised within 48 hours, don't fret. Our customer support team is here to resolve this hiccup. Just drop us an email or chat to us and we'll sort it out for you.

hello@madebyomni.co.uk (hello@madebyomni.co.uk)

Checking Your Points:
To keep tabs on how many points you've accumulated, simply log into your omni ® club account via our website. Your points balance will be displayed in your account dashboard, giving you a quick overview of your earned rewards.

Questions? Reach out to us anytime. We're here to ensure your omni ® club experience is as seamless as possible.

Menu

We've got the answers.

Email us your question.

Or chat with us on WhatsApp or Instagram